Support
Email support@muscleupg.com and we'll get back to you within two business days.
Frequently asked
How does the 7-day trial work?
The trial starts the first time you open the Today screen. You get full access — every program, every screen — for seven days. On day 8, the paywall appears and Lifetime Access is a one-time $9.99 in-app purchase. No subscription, no auto-renewal.
I bought Lifetime Access and now it's asking me to pay again.
This usually happens when you reinstall the app or sign into a different Apple ID. Open Settings → Subscription → Restore Purchases while signed into the Apple ID you purchased with. The unlock is tied to your Apple ID, not your device.
How do I switch programs?
Open Settings → Programs → Switch program and pick the program you want. Your position resets to Week 1 / Day 1 of the new program. Your past workout sessions and PRs stay where they are.
How do I cancel a workout in progress?
Tap the X in the top-left of the workout player. A confirmation dialog will ask you to confirm — quitting drops the in-progress session entirely so it doesn't pollute your streak or progress charts.
I can't see any pull-up bars on the Bar Map.
Allow Muscle Up G to use your location in iOS Settings → Muscle Up G → Location. The seed dataset covers 10 major metros (NYC, LA, SF Bay, Austin, Miami, Chicago, Seattle, Boston, DC, London). If you're outside those, you can drop your own pin via the + button.
How do I delete my data?
Settings → Danger zone → Erase all data. This deletes your profile, every workout session, PRs, habit logs, and bar submissions. It cannot be undone.
I'm seeing a wrong location on the Bar Map.
The seed data comes from OpenStreetMap, which is community-edited and occasionally out of date. Submit a correction at support@muscleupg.com with the bar's name and lat/lon, and we'll update the seed.
Still stuck?
Email support@muscleupg.com with your iOS version, app build (Settings → About), and a screenshot if relevant. We read every email.